Customer Testimonials
Crv fuel pump replaced on recall.hard starting afterwards. Joseph meek in service dept got us in and fixed in timely manner.excellent service
Rairdon Honda is perhaps the most dishonest car dealership one could experience. The salesperson told us outright features were on the car, that were not, which we discovered when we got home. Then the financial manager gave us a quote to have those items installed and two days later another manager saying he wouldn’t honor it. BUYER BEWARE! I will never step foot in another Rairdon dealership.
UPDATE: Another one of the managers called my husband, after I wrote this review, and offered to take $400 off the cost of the missing items, still not even close to what was ... Read More DealerRater - Apr 14, 2025
This place is a complete joke! The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could have been prevented and probably a lot less money to fix if the Incompetent Service Associate would have done his job in the first place with a scheduled oil change and recall, but he’s no longer there and good riddance! Dealt with him at another dealership with similar outcome.
What I was quoted for the repair + tax was not the final bill. Shocker it was more! Added service fees here and sublet ... Read More DealerRater - Apr 9, 2025
Took my 2024 HRV in for first oil change and differential fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to put it on the Honda Service Record to show I have complied with vehicle warranty. They didn't. I called Honda of America. The dealership told them they couldn't because it was an out of pocket expense. Of course it was it was maintenance. We found this out after going to another dealership. So they sold us a new car and then ... Read More DealerRater - Mar 28, 2025
I wanted to give a shout out to Adam Aride, the service advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They were outstanding!
Wiper sprayer not working. My 83 mom took her car in to Sumner Honda and was told she needed a full diagnostic...are you kidding me? You can stand next to the car and see they don't work. No diagnostic test is going to tell you anything about a plugged line. Needless to say she paid $230 for nothing and received a list worth $2500 of things she needed to fix. Like heck! I will replace air filters, battery and tires myself. She JUST had an oil change 3 months ago and all of this should have been checked. Way to take advantage ... Read More DealerRater - Mar 5, 2025
My wife and I recently purchased a brand new CRV-EXL. About two weeks after buying the car we notice a crack in the upper passenger side windshield, the crack is on the inside. It is an obvious factory defect. I took it to the service department and was told glass and windshields are not covered by the new car warranty.! When I protested I was told that they would talk to the Honda Rep to see what could be done. After waiting almost two weeks I called again and was told they would not pay for repair. I was given ... Read More DealerRater - Feb 1, 2025
Jeremy was an excellent sales rep, he really helped me out when I bought my first car from a dealership and it being an S2000. I was so excited to drive it off the lot and cruise around.
I purchased a car from them a year and a half ago. A Honda Accord sport, My car went into Catastrophic failure. I needed a new head gasket, fuel injectors, water pump and turbo which added up to almost $10,000 On a new car. Nothing was covered, contacted Honda America to see if they would help with a Goodwill warranty, they did not. The car went to catastrophic failure with Absolutely no fault on my end per their Mechanic and other mechanics I spoke too. If I didn't still owe $18,000 on the car, I would've walked away and taken ... Read More DealerRater - Sep 4, 2024
They're great up until you buy the car, then it's radio silence. I pointed out that they had our address wrong on the paperwork multiple times and they still couldn't get it right. This led to not receiving proper paperwork in the mail to set up payment for our financing. When I reached out to get it sorted they did the absolute bare minimum and acted like I was a nuisance for asking them to do their job. Not to mention how they give you the runaround with their "finance department" and make a transaction ... Read More DealerRater - Jul 31, 2024
My wife just bought her first new car at the age of 70. We found an ad at Rairdon Honda that was just what we wanted, car and price. So I called and Chris answered the phone, I told him about the ad , asked if they still had the car and if they would honor the internet price, he said of course. We drove over the next morning, met with Chris, purchased the Honda CR-V EX-L with no hassle. Chris was great and it was nice to deal with a dealership that treats their customers right! If their was a score ... Read More DealerRater - Jun 27, 2024
Slimey high pressure car salesman here. Trying to get me to finance when I had cash for a used Pilot. The sales "Manager" wouldn't even give me the time of day. Just rude and unprofessional. I ended up buying a Pilot from Lexus of Bellevue. You're welcomed there, the manager and owner came out to meet us cordially and I paid what I wanted to pay, with cash! No hustle shuffle, no weird fees and a Lexus warranty out the door. Avoid this Honda Dealer if you can. What's shocking is I've had great ... Read More DealerRater - Apr 15, 2024
Scheduled time to pick up car I was purchasing, Sales manager told me they opened at 8:30 , same as website and door indicated. I was there before 8:30 and a no out 8:35 some employees came in. I asked for manager who made appointment and they told me she was off that day ant told me they didn’t open until 9:00, even though manager, door sign and website said 8:30. Manager dint tell anyone I was coming in either so no one knew what was going on and the B papers and car weren’t ready as she told me they would. Then I ... Read More DealerRater - Apr 15, 2024
Wendy & Clay in the service department are awesome! They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fob works just fine now!
The epitome of “bait and switch”. Offered a price on my vehicle and blamed the valuation on Cargurus, a service they pay for. They said they cancelled their service. In checking with Cargurus this is NOT true. A terrible dealership that gives all Dealerships a bad name.
Don’t buy a used car from this dealership. The first “certified” car I looked at had several parts missing off it. I should have left at that point. I ended up purchasing a “certified” Honda Accord that evening. The next morning I noticed the windshield was broken. It was checked off as good on the certified inspection. After two weeks of constantly having to follow up when I got no returned calls or emails they replaced the windshield. A week later I opened the truck and the spare tire well was completely filled with water. After an inspection by ... Read More DealerRater - Feb 4, 2024
Went to look at a 2012 used Subaru Legacy. Called ahead and was given a time to come down to meet with “JD”. When I arrived at the dealer I was told he no longer worked there and met with Noah. Was told the car was in the service dept. and that I would not be able to look at it or test drive it until the next day. Noah told me that the service dept. had found a head gasket leak. Noah backtracked and said it was a “seep” but refused to show me the service dept. inspection. Test drove ... Read More DealerRater - Dec 31, 2023
We have done business with them for 13yrs.. service has been good.. but over the last year. There customer service is horrible.. will never do business with them again.. my husband went i there and was mad about his extended warranty about his radio. And got heated and one of the salesperson there called him a FAT PIG!! I AM APPAULD by the lack of professionalism and to the owner that lets someone that works for them to allow such lack of respect to any person.. the proper way to handle the situation would be to calm the customer down ... Read More DealerRater - Dec 16, 2023
I had an outstanding experience buying a used 2022 Honda Odyssey from Sam at Rairdon's Honda of Sumner. Sam, our salesperson, not only skillfully created a no-pressure environment but also adeptly addressed and resolved issues with the vehicle. His non-pushy approach, coupled with his profound knowledge of Honda products, ensured a seamless process. We are highly satisfied with Sam's service, and for anyone seeking a Honda product, he is the go-to person for reliable assistance.
Could offer better customer service. No follow up calls and I had to beg for a copy all the financial documentation I signed. Received the vehicle with a half empty tank.
Bought a used truck 2 weeks ago and to get serviced and needs a new transmission! Isn’t that something that should be checked during their so called inspection?
100% do not recommend. On my way home from picking up the vehicle a noise started from underneath. My driveshaft was hanging on by a thread with my 2 year old in the car. Haven’t even put 4000 miles on it and it’s in the shop right now with close to 7000$ in repairs. I would not purchase from this dealer.
Everything was great. My only complaint was whoever drove my car after the oil change, moved the seat all the way back and tilted way back like a teenager would. You know hard it is to find that sweet spot again!
Selling unsafe cars and don't disclose issues that are known. Can't trust what they say.
Absolutely amazing staff top to bottom. Drove from another state to get the car because they are fair, honest and wonderful to deal with. Fidel was out sales professional but they all were greatly helpful and kind. If you can buy from them I would. I even referred my brother same day. Never had a better sales experience and will definitely return even if I move across country as good people are hard to find. Love our new Honda Pilot.
Wonderful service from everyone! Oswald, my salesman, was honest, patient, and went to bat for me when my car had a little trouble the first week. Where ever he sales cars from me and my 175 person family will follow!
The finance guy talked me into an extended warranty, which I usually never get, but it was a fair price for an excellent plan. I want to hug him every time I go in there. Best decision ever.
Now, this is where the story gets interesting. I bought the car in March and I have only had it in my possession 2 ... Read More DealerRater - Dec 16, 2022
Worst service department that I’ve ever dealt with. Wendy at checking in the car should be fired. Dealt with her two times in a row. Not only rude but lies about the service. Never set foot in there again for service or new car purchase.
Ready when I arrived. Kept to the expected schedule. Performed all work as agreed. Excellent experience.
Go see Kevin G in sales! He's the man! Makes the experience fun and I really appreciate all of his help! If you are looking for someone to buy a car from he is your guy! From beginning to end, Kevin really makes the process easy and worry free! So thankful for his help! Definitely enjoyed working with him!
I like this because staff is well behaved.Location is also suitable for my resident.
Very happy with the knowledge of the sales people Jamie Palamidy is on top of the whole game when it comes to knowing the options on all of the cars. She has all the answers for me & has a fabulous personality. Thank you for your time & personal touch. Darla
Wonderful selection of vehicles excellent customer service. Extremely caring staff with fast and friendly service.
Jamie Jackson has been my sales person for three vehicles now. She is able to guide me to exactly what I want. I’ve sent my family to her, and anyone who is looking for a Honda or even a used vehicle. I totally recommend Jamie Jackson at Rairdon’s Honda of sumner!!!
Jamie Jackson has been my go too for all of my vehicles. She is professional and finds me what I want. I always leave the dealership happy with my purchase and my interaction with Jamie Jackson is always positive.
Working with Jamie Jackson at this dealership was a kick xxx experience! I know I can go there and get what I want. I have a dodge truck that I love and I have two Honda cars.
I wanted to share my thoughts on the excellent customer service that I've received from your salesperson, Jamie Jackson, over the last several years! She definitely goes above and beyond when it comes to making sure our every need is taken care of. My husband and I have bought and sold several vehicles with Jamie. She makes every experience fun and rewarding. Every time we leave the dealership, we are happy, satisfied and so happy to work with Jamie. She has definitely earned our trust and respect!!
Excellent experience overall! Oswald was our main salesman and created an amazing experience overall for my family buying a new car. Went out of his way to personally make sure we got the car we wanted! Kevin also helped out with the sale and made a great experience as well. Excellent service and experience overall!
Hoy 06-04-22 fui a que le Hicieran el cambio de aceite a mi Jetta 2017 y como siempre me lo entregaron con el nivel de aceite bajo… pero hoy si pude tomar fotos de como el nivel de aceite está bajo.. yo pienso q no le ponen el nivel de aceite como tiene q ser para q les rinda mas el aceite ala agencia….yo pienso q eso no es nada profesional para unaagencia de autos como es honda…. Cuando vayan hacer su cambio de aceite por favor chequen q el nivel de aceite sea el indicado como lo marca ... Read More DealerRater - Jun 5, 2022
Every person I have spoken to in the service department has been helpful, upfront with any questions and have great PR with customers. There is a really good group of people who work well with people and keeping a great atmosphere. I appreciate the hard work and the outgoing personalities that come out of Sumner Honda. Great Job!
Very helpful and friendly Shane it’s really nice guy he explain to me everything I happy
I was contacted back quickly and multiple times. We ended up making an appointment to drive over the mountains (3 hr drive) to test drive the vehicle. Anna was prepared for us and it worked out great as the vehicle price was dropped. We can came home with the car!
Service appointments are always convenient. They are quick and keep you informed if something is needed. Love the small town vibe of the area.
Purchased a 2021 Honda Pilot Touring model and the experience was less than satisfactory. This is the 3rd vehicle we have purchased from Rairdon Group. We were provided one key to the vehicle and told they would locate the 2nd key the next day when the Sales Manager returned to work because he was using the car to commute to and from work. The next day we were told there was only one key and we would have to pay over $200 for a second key plus $80 to program the new key. After spending almost $50K on a vehicle, I think the ... Read More DealerRater - Jan 28, 2022
Always excellent service here , especially the face to face with the service dept. I’ve bought several vehicles here as well and it was an enjoyable experience…Top Notch all the way!!
Keely Ballintine,was great to work with. I purchase a new 2022 Honda CRV EX-L. Keely was knowledgeable of the vehicles, options and warranty. She showed be all the available Honda CRV vehicles and inbound shipments. I was able to find the right vehicle at a very good price.
Great Service Clean waiting room Great service management Excellent communication and follow up APlus dealership
We bought our car here with a oil change life guarantee, they have a wonderful customer service, great people! Every time we come here it is pleasant! And not a stressed ball like some places! Thank you for being so amazing! You beat all the dealers by far! Thank you ..and ..looking forward for this new year a better year for everyone! 🙏🏻
I bought a used car from them years ago, and it was a good experience. I returned to try to order an Odyssey. Their asking price was higher than anywhere else in the state. $4500 over msrp. I get paying msrp or a bit of mandatory accessories in this environment, but it was shocking to have my hometown dealer be the worst one. Even though I wanted to order in advance as a repeat customer. Odysseys aren't that rare or in high demand.
The staff in sales and service are excellent. We are always treated like members of the Rairdon family. We have purchased four cars with them and they continue to earn our loyalty!
I bought my car at a Bellevue dealership but came to be serviced at Sumner. This service was recommended by fellow guys. I was there first time and got free oil change and filters. Everything is very fast and friendly staff. There was delicious coffee. Thank you, I really appreciate it. I will come again.
Do not take your car here for service. They try to take advantage of people that don’t know any better about cars and will pay whatever it is that they feel like quoting you for. The worst experience with a service department I have ever had at a dealership. I will not be taking my car back to this service department ever again.
I brought my car in for an oil change on 9/28, the car had no issues and ran smooth/quiet when I brought it in. I have a friend that is a mechanic that I go to ... Read More DealerRater - Oct 14, 2021
The people at Rairdon are professional, friendly people! Easily made appt. online. Showed up few minutes early and someone was right there to help me. They said they were running a little behind but I didn't notice. Service took less time then expected, and they came out halfway through to let me know what was going on and how much longer it would be. Great experience!! Has been since I bought my truck! Would definitely recommend!
My first experience with Rairdon Honda was when I was looking for some information on a vibration issue with my 2015 CRV. I received an excellent response that Honda Headquarters couldn’t provide. I have been a customer ever since. I bought a 2018CRV and am extremely happy with every aspect of what they do for me. I even take my Chevy Silverado there for all needs. A tip of the hat to Jeff D. For all he does for me. Always excellent!!
Schedule an oil/filter change along with a Multi-Point inspection of my vehicle prior to a long distance trip to Montana.
Oil/filter change was routine, but the Multi-Point inspection found a leak at the timing chain inspection cover. After checking my extended maintenance warranty plan and parts required, the Service Writer Isabel Nesmith-Waltz scheduled and completed the repair in just 3 hours. I was furnished with a nice clean loaner vehicle until my car was ready for pick-up. Friendly professional staff at Honda of Sumner is where I take my CRV, my wife’s CRV and our granddaughter’s CRV. ... Read More DealerRater - Apr 24, 2021
If I could give 0 stars! Rip off artists who pretend to address google reviews with concern. Read all of the one star ratings and you will see the trend. I wish I would have done so prior to exposing myself to the worst car buying experience out of 11 cars I’ve purchased in my life! Bryan and Carlos do not care they just chase the next good rating to outweigh the bad. I guarantee you no dissatisfied customer has ever received any help to resolve the issue they’ve posted about on google review.
If I could rate less than one star, I would.
I’m from out of state, and I found a vehicle I was interested in via auto trader. I called the dealership and spoke with a salesman, Sam.
Sam told me he just received the vehicle on trade and it hadn’t gone into inspection or detail yet. Sam pushed me into making an offer on the car, which was fine, assuming it all checked out. We agreed on a price, depending on what they did. Sam stated I could purchase the car for $8,000.00 if they didn’t have to ... Read More DealerRater - Mar 6, 2021
I purchased a used Mazda 6 a year ago from Harvey. He was fantastic, helpful, and professional. A year later had an issue that was covered by the warranty I purchased with my vehilce. The service department was top notch in communication and getting the issue fixed. Isabelle is fantastic to work with. After they fixed the issue another issue popped up that she took the time to look into and found out it was covered by Mazda warranty if the work was done there. She took the time to contact that dealership in advance of contacting to me to ease ... Read More DealerRater - Feb 14, 2021
What an amazing experience. Salesman quoted me a price and interest rate I agreed to accept. Dealer let me cool my heels for an hour before the “finance manager” ushered me into his den. Bad vibes already. “ Finance manager” collapses like the overinflated balloon he resembles: “I’ve got bad news!” “Bad news” I chime in. “I can’t get your interest rate”. He then quotes an additional $13.87 per month interest. ($1000.00 over the life of the loan). I say no. He:”You don’t want to pay an extra $13.87 a month?” - like I’m being totally selfish...TOTAL BAIT ... Read More DealerRater - Jan 26, 2021
I got in touch with this dealership online to ask about a car they had. I live in the other side of the state, so I was hoping to get some photos and videos of the car before proceeding with anything. After some very awkward back and forth between texting, email, and two different people, I was finally able to ask someone for the photos and video. After I asked I didn’t hear anything. It’s been two days and I still haven’t gotten a response. I can’t speak for their on the ground service, but trying ... Read More DealerRater - Aug 24, 2020
I have bout 3 cars from here! My first two were a nightmare and the person I dealt with wasn’t very friendly! I contacted the financing department to see about refinancing so I didn’t have to go many of places to try and find someone and spoke with Michelle I believed is her name! She was polite friendly and understanding of my wants and needs! She asked what brought me back to them and I let her know my story and she wanted to thank me for giving them a second chance! I am glad I gave her the ... Read More DealerRater - Jul 12, 2020
Hassan was knowledgeable, professional and respectable. Very funny too. He gave me no doubt, no pressure just honesty and friendship. Thank You Hassan Thank you
True, it took 3 trips to the dealership to remedy the problem, but with the help of Ryan Wiegand, Service Sales Manager, the problem was taken care of. He realizes, that the customer, most times without a technical knowledge, cannot be responsible to monitor the completion of work done. STG
The service department here is a joke. They just told my husband, when he dropped our honda off for the oil change, " if you don't get the service done here it will VOID the warranty " our car is NEW has less than 18,000 and he is telling me we need to change the fuel injectors. SERIOUSLY Shane Fitsimmons. Thank you for taking advantage of a disabled vet, thank you for making sure we NEVER purchase another vehicle from that dealership....which by the way, we have purchased 2 already. Then told us that tire rotation is NOW A FEE .... ... Read More DealerRater - Oct 1, 2019
I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. Many of the employees are rude, ignoring you when you walk in and then curt with communication. I didn't have good trust in what they were doing to my vehicle and what they were recommending needed done. If you say you are doing all of the maintenance at once due to cost, they are just annoyed with you. Then, they mistreated my parents who are elderly and misdiagnosed their car twice on the same visit ... Read More DealerRater - Jan 12, 2019
Jorge, their internet guy informed us he drives a Lexus and we would be better off getting a car from them. They add 2k to 3k of extra fluff to the cars and kept saying we did not need to pay for it but kept adding it to the sale of the car. We will never take our Honda van back for service due to how we got treated.
I bought a car from these guys last Sunday and what should’ve been a fun experience, turned into a nightmare. The finance guy, Larry, wanted me to sign a credit application for Hapo Credit Union. I refused to sign as I already had full funding from BECU. Larry informed me that they get paid out quicker from this institution and seemed to be put out that I didn’t sign it. I signed all the rest of the paperwork and went out to get my car. I then found out that I only had one key, not two. Something ... Read More DealerRater - Oct 30, 2018
Honda of Sumner is 25 miles away from my house and until now that's the only place I trusted. I love to have my car in good shape and Honda of Sumner, specialty services agent do an excellent job making me happy to come back.
Manager contacted me back to price match. I felt he tried to accomodate and make a effort to provide good service and appease the situation
I was so excited when I saw a car here I wanted to buy online. When I got here the car was smoky and hadn’t been detailed. Okay, I can overlook that, but I’m allergic to smoke so I asked to look at other cars. The salesman kept calling me sara. I said my name is Rachel at least five times but he continued addressing me as sara maybe 8 additional times after the corrections.
It gets worse. They show me a car and offer a test drive. 30 minutes later they still can’t find the keys and never ... Read More DealerRater - May 1, 2018
Awesome experience. Oil change was fast and car was returned to me spotless and Cameron was very personable. Very happy with everything overall. Would recommend.
I have own many Hondas in my life. Recently I bought a 2014 CRV with a salvaged title. Everything worked great except the alarm would not arm. I brought it in to Hinshaw Honda and they rather rudely told me they do not serve my type under any condition when they found out about the salvaged title.
I have been a customer at many dealerships. I have always felt the sales departments promise the moon but service always underwhelmed me. You all were so different. Anna was at the center of this. She was awesome! Super friendly and helpful. But she ... Read More DealerRater - Feb 8, 2018
Love Honda of Sumner! I bought my car here and so did my fiance. Have never had any problems and am always taken care of. Would recommend to anyone.
Dewayne Pierce and the other staff respected my time and did not leave me waiting for hours like other dealerships. I do not have buyers remorse after purchasing a vehicle at Honda of Sumner. Negotiating a deal was painless and easy because my input was understood and considered.
I would recommend this dealer to friends and family. The facility is very nice but need to upgrade the coffee machine with a few more selection..thank you
Its great the service dept is open on Sunday. I was able to get in and out in a hour for an oil change and at a great price! Also great staff are friendly.
Connected with them online first and arranged for the car I wanted in the color I wanted with the amenities I wanted. No hassles when going into dealer. Raphael, the sales agent, made it all very easy. The reason for four stars is that I purchased the extended warranty, I was shown a brochure of what it included, but after I left the dealership I found that the brochure was not included with any of my paperwork. It would be nice to have that brochure.
Very friendly, listened to my concerns, found what I was looking for and got me into a great car and even helped me learn all the features before I left!
Awesome service and done quickly. Love sumner honda. Jeff was professional and very flexible with my needs.i will recommend rairdon to all my friends in tacoma.
I have been into your dealership a few times and Jordan had helped me most times. He always greats me with a smile and a "hello stranger," which is rare in this day and age. He remembers, or he's a great lia either way he's extremely sweet! He always makes me feel like he will go above and beyond to take care of me and nowadays that's rare. He definitely adds greatness to your company! I enjoy seeing and talking with him each time I come in. Please treat him good and give this young ... Read More DealerRater - Feb 4, 2018
We have never had this great of an experience while buying a car. There was no pressure, they were straight forward and didn't play any games with the numbers. Next vehicle we need in the future, we'll be back!
Mary is fantastic and made this process an amazing one for myself and my dad. I love my new car!!!! I’ve also seen HUGE improvements in the customer service since I started using Honda of Sumner.
I was dealing with allot and to be frank don't like dealing with the pressure of car purchasing on a good day. But they worked with me to find a car at the best price they could that met my needs.
Very pleased with the sales help I received. The whole sales process went smooth. Alan was very helpful and answered all my questions. Keep up the good work.
One of the best Honda (let alone) car dealerships we have ever been to (and we’ve been to a lot all over the country thruout the years!) This dealership is super friendly, completely honest and treats you like your a star waking the red Carpet. Our Salesman Barry was awesome! Derek in Finance was the best, and Carlos, the General Sales Manager was world class! The dealership is beautiful with a lot of inventory. We are new to WA and we drove 45 minutes from Tacoma to Honda of Sumner based on reviews and inventory. We will certainly be back ... Read More DealerRater - Feb 4, 2018
I have always had excellent service with the Honda dealership in Sumner. I purchased my Honda Accord in 2011 and they continue to service it. I would not trust anyone else to perform work on my car.
Dealer xxxxx you price wise. Charged for gas used on a loaner without telling you it has to be brought back full:( Good customer service would have said its on us this time for not explaining especially after just spending over 3k to the dealer.
No vacuum inside of serviced car on return. Left tag on floor. Personnel belongings that were left on back seat all in dissaray on floor now. Return receipt missing:( Super big thanks cost me even more money. Applied for financing was told around 9%APR-Actual 28.99%APR:( Thanks again. I’ve bought new cars my entire life ... Read More DealerRater - Feb 3, 2018
Dealership is easy and convenient. The cost of maintenance isn’t too bad either. Service took 20 mins longer than quoted. Although no one was rude, no one was particularly friendly either.
Best car buying experience ever. Jorge is an amazing salesman. Worked with us. Very friendly and knowledgeable. DILLON in finance was great too. Highly recommend!
Kathryn Speakes at Honda of Sumner was very pleasant to work with. She made the visit fast, easy and convienent. Will take my vehicle there again.
The salesman (Sam) was very friendly. Clean dealership. Atmosphere was great. Have bought parts here before for other vehicles. Everyone is very helpful. Would return.
Dwayne Pierce was totally outstanding! He had the knowledge and experience to answer every question my husband and I had. We never felt pressured, he's patients were extremely appreciated! Trish and Dakota James
This is the best dealership I've been to. Everything was fast & easy! Great hospitality & wonderful customer service. Go see dewayne! He met all my wants & needs
I went to three different Honda dealerships and Sumner was the best one. Jamie was my seller representative and she does an amazing job of helping me find the right car. She takes her time and shows me how to use all the new technology that comes with the new Vehicle. I would recommend Summer Honda to all my family and friends.
I was in the market for a newer vehicle and decided to stop at Sumner since it’s close to my house. As soon as I pulled into the lot Eduardo was waiting for me but instead of pushing a sale or vehicle he gave me the freedom to browse and look for myself. NO SALESMAN PRESSURE AT ALL!! After not being able to find a vehicle that I was looking for Eduardo pulled inventory from other lots and was able to find me a great deal. He let me know that he’d have the other car prepped And ... Read More DealerRater - Feb 1, 2018
** Had to drop a star because unfortunately as the dealership seems to write the customer (buyer) off the moment they sign the paperwork and drive off the lot. No promised return phone call and several unanswered emails.**
Overall awesome experience. Salesperson was extremely helpful and knowledgeable about the car my wife and I wanted to buy. Questions were answered, price negotiation went well. The only reason this is a 4 star review is because the sales manager would not throw in a set of all weather mats for the car, even though we had inquired about them while looking for the ... Read More DealerRater - Feb 1, 2018
Honda is Sumner went the extra mile in working with me to meet my needs in buying a new car. They made the experience a very pleasant one by not berating or talking down to me, and accepted feedback from me to move the deal forward in both of our favors. I would highly recommend working with them again when it comes time to replace your vehicle, and to not feel beaten down by the experience.
Katherine went above and beyond to help. Check-in was quick, the service was excellent, and I can’t complain about the price! I will definitely be back.
Yesterday i have good experience i grabbed a new car so the seller he was very kind with me and he explained everything perfect and he is a proffesional.
My family and I had a great experience at Honda of Sumner. We had already come to expect a family-friendly atmosphere when we came here previously to service our Accord. Brandon made our trade in for a newer Civic easy and seamless. We appreciate all of the team members there for making our car buying experience with a toddler enjoyable.
It was a great experience our dealer had great personality. Stated great facts that I need to know about refinancing our used vehicle and put us in a brand new one
