Customer Testimonials
The customer service my husband and I received from Michael Pendergrass and from finance was awesome and the time it took to purchase a new vehicle did not take long at all. The facility is clean with several vehicles to look inside and test drive. I like honda because they have great engines and stand behind them, so I know that I am safe on the road (huge).
Just drove in and dropped off my car for an oil change. Car was ready 15 minutes early and they didn't try to make up stuff to upsell! I'm a happy customer.
Fast service, friendly staff and with no appointment. Glad to come back for service. Love the way they take care of my car. Easy in and easy out.
Greeted immediately. 🙂 S.Fitzsimmons was very nice & explained everything that I needed to know & what to expect on time. He went over everything they looked at & maintained. I liked how I received text messages on the vehicle & when to expect it being finished. I was able 2 just relax with my dog there & enjoyed the hot tea watching some good food tv & catching up on my phone. Thankyou
I like this place much better than many other dealerships. Friendly people and fast service, what more could you ask for? They treat their customers right.
Great service. Professional and friendly. Service was quick and they were able to do the job for no charge. Job was done quicker than expected since it was a busy day.
Great service everytime! Immediately was greeted and got my car in for express service. Shane in service dept was friendly and got the proper information I needed to service my car. Thank you.
Great experience overall. I bought a new car and traded my old car. They even put a bow in the car to surprise my family.
Fast, friendly and very informative as usual. A+ service is why I keep coming back. Very simple to schedule appointments is also a great plus.
I purchased a car from and just went there again with my mom to help her with her purchase. Both experiences were amazing. No other dealership I have been to/bought from has even come close to this place as far as customer service and quickly getting the sale done. I bought from another dealership and had to wait more than 5 hours just to get the financing paperwork done! I will never make that mistake again. Thank you Rairdon for putting the customer experience first!
Great work and customer service. I have serviced all of my vehicles here over the past 3 years and have always felt valued as a customer.
I recently had my CRV serviced here and the experience was quick and smooth. The staff were also friendly and helpful, even after I had been 15 minutes late to my appointment! I am grateful for their understanding and customer service.
I had my CRV serviced there Jan. 17, 2023. Great job, very nice and professional. I always have my service done at Sumner Honda. Awesome
Brought my Accord Hybrid in for service 10/16 and I was happy with Kyle and team for their constant hands on updates. I was apprehensive about my visit beforehand so they put my mind at ease that I had indeed made a wise purchase
Went in for an oil change and 30k mile services. My car decided to take its' time burping so I was there longer than expected, but was kept informed of the delay.
All around awesome. Drove in from out of state and it was well worth it. Fair and ethical and easy to deal with. Loved the entire staff especially Fidel our sales person. Even referred my brother same day. I will be back soon maybe multiple times. Thank you we love our new Pilot.
Absolutely amazing staff top to bottom. Drove from another state to get the car because they are fair, honest and wonderful to deal with. Fidel was out sales professional but they all were greatly helpful and kind. If you can buy from them I would. I even referred my brother same day. Never had a better sales experience and will definitely return even if I move across country as good people are hard to find. Love our new Honda Pilot.
Mike Riggins in the Service Department is best. Always prepared to handle whatever is thrown at him and has obviously been doing this for awhile. You’re lucky to have him working for you. Will never take my vehicles anywhere else. Thanks Mike.
Such a great experience! Easy to trade in and negotiate a deal that worked for our family! Staff was friendly and easy to discuss our options with and understood exactly what I was looking for. Quality of the used cars on this lot was top notch. If you’re looking for a used car….check them out!
Great fast service, got everything I needed done without any problems, very friendly staff, I’m very satisfied taking my car to Honda in Sumner for service
They provided excellent service. Very professional and polite service staff. Completed work when they said they would. Answered questions. Very pleased with them. Highly recommend them .
My experience was incredible from start to finish. Ernesto and Gavin explained everything to me about my new vehicle. I definitely recommend them. Thank you very much.
Wonderful service from everyone! Oswald, my salesman, was honest, patient, and went to bat for me when my car had a little trouble the first week. Where ever he sales cars from me and my 175 person family will follow! The finance guy talked me into an extended warranty, which I usually never get, but it was a fair price for an excellent plan. I want to hug him every time I go in there. Best decision ever. Now, this is where the story gets interesting. I bought the car in March and I have only had it in my possession 2 ...
Fast and efficient, went in for an oil change and 10,000 mile checkup, tire rotation, etc. And our car was very dirty and they even washed it for us!
Easy, quick and a comfortable waiting area. Good coffee and tea selection and good wifi. No high pressure to purchase additional services. Easy to book appointment online.
Would give them a 10 star rating if I could. Every person I have dealt with in Sales, Service, Finance, parts and even the receptionist are all exceptional. You can count on them to guide you through the entire process for getting a new car, maintaining one or even selling one. They are in one word GREAT!
Excellent customer service! The staff were absolutely amazing and offered great communication. I will be going here for all my service and repairs for sure.
Best car buying experience with a dealership that I can remember. After much research, I presented what I felt was a fair offer for both my trade and the new Ridgeline. My offer was accepted, deal done! I recently had first service done, and that department is fantastic as well. Everyone is professional, helpful and first class. I felt that I was listened too intently in all aspects both sales and service, and will certainly buy my next Honda at Rairdon of Sumner. Great place to do business with. Thank you.
Replaced 4 tires and got an alignment. Wendy was amazing! She was a pleasure to talk to. She helped me get a loaner so that I wouldn’t be car-less over the holiday weekend that my car was going to be worked on. She gave me a call when my car was done. I’ve been coming to this dealership for all of my car service needs since I bought my car from them in 2017 .
Went in for an oil change and fuel injection cleaning. Was done in the time I was quoted, the staff was friendly and the price was right. Only place I take my car for service. Charles was on top of everything today!
Great service delivery experience! Service attendant was both professional and respectful. ... was done with me in less than 1 hour. And, my car was washed after oil change and multi-points inspection.
Service manager, Mike, is fantastic and his crew is very good. Taylor is wonderful and friendly. I live 30 minutes away and will not trust my vehicles with anyone else.
I request regular inspections every 5000 miles. You are very courteous every time. I love HONDA cars and will continue to deal with this dealer.
I drive along way to go to Rairdon Honda in Sumner for all my services and Inam never disappointed. Charles took care of my service today and was professional and courteous and helpful in letting me know of the services my Honda will need in the near future.
Although I went in for an oil change, it was in my best interest to get the transmission fluid and brake fluid changed as well. It was kind of pricey, but Shane offered me a loaner for the day, which was awesome …at no charge. Super appreciate that! always good service at this dealership very courteous and friendly and also very helpful… I wouldn’t take my Honda anywhere else.
Very nice people work here. I am happy with their work all the time. I am recommending others to do business with this dealership. It’s hard to find a good dealership with good service department. Great customer service!
Great sales team. Knowledgable sales team. No upselling of unwanted warranty sales, parts insurance etc. Overall great purchase experience. Sam and Micheal Pendergraft helped us in getting good deal on our car. Great price too
From purchasing my car new at Honda of Sumner, to addressing any concerns I had, to scheduled maintenance, I have had nothing but great experiences. Check 'em out!
Always have a great service visit here. Parts also orders what I need and it doesn’t seem to take too long. Everyone is friendly but respectful.
Good service with friendly people. Sometimes the wait is longer than expected, but that’s what most establishments are like. I’ve been going for 5 years and do recommend them.
First time here. Great customer service. Everyone I dealt with was so friendly and helpful. I needed the wheel lock taken off and order a key. Quick and FRIENDLY service. This is how all dealerships should be!
Attentive, professional, and very helpful in his description pertaining to what needed to be done on the car and what was done on the car and also expressed recommendations needed.
The service was prompt when we arrived; the inspection was thorough; liked the convenient oil & filter change. Wait time was longer than 90 minutes but the coffee was excellent!
Wendy was wonderful. She’s very professional and made me feel like I was important to her and the company. She explained everything clearly and expressed what needs to be done now. In todays economy and being on a budget, it’s nice to have someone who understands that. She let me know what I need to have done in the future and the cost, so I can save $$$and not have sticker shock. That’s really important and helpful for me. I really appreciate her knowledge and understanding. Thank you Wendy
Ready when I arrived. Kept to the expected schedule. Performed all work as agreed. Excellent experience.
Great service department. Wendy was so nice and helpful and gave me all details including cost of all services before starting on the work. They had a loaner car ready for me. Everything was top-notch and my car was nice and clean when I picked up. I highly recommend Honda of Sumner. They never disappoint.
Jamie was so knowledgeable and SO fun. She flew through the forms and got us to know the car real quick which is more than any one has done.
Keeley went above and beyond to help me buy my new Pilot. This is my 2nd Pilot, and I plan to always drive a Pilot.
When in for a oil change and they had a two hour wait. I explained to their serve tech Wendy that it was my second time in the last week and didn’t want to wait that long. She offered me a ride round trip to my gym. Wendy was great she served only what was required and answered all my questions. Thank again!
Car salesman was professional and prompt. I give 4 stars because they would not allow me to purchase the entire amount of the car on a credit card. They have a $3000 dollar limit on credit cards.
Took in my Pilot for express oil change without an appointment. The friendly service tech said I might have to wait a little longer than normal, almost 90 min, but I needed it done before a trip. The service Dept did have it completed in a timely manner within 90 min. But halfway through my waiting time, one of the service managers was thoughtful enough to let everyone in the waiting room know that things would take longer today due to staffing shortages and appreciated everyone’s patience. I thought that was very good customer service! After he left, many customers in ...
Go see Kevin G in sales! He's the man! Makes the experience fun and I really appreciate all of his help! If you are looking for someone to buy a car from he is your guy! From beginning to end, Kevin really makes the process easy and worry free! So thankful for his help! Definitely enjoyed working with him!
I like this because staff is well behaved.Location is also suitable for my resident.
Great service. Checked and made sure my problem was covered under warranty for me and it was! Taylor explained everything to me. Would recommend servicing your car here.
Got an oil change and they were fast & efficient and had great prices and a nice wash on the side. The gentleman that helped did an amazing job.
Very happy with the knowledge of the sales people Jamie Palamidy is on top of the whole game when it comes to knowing the options on all of the cars. She has all the answers for me & has a fabulous personality. Thank you for your time & personal touch. Darla
Wonderful selection of vehicles excellent customer service. Extremely caring staff with fast and friendly service.
Jamie Jackson has been my sales person for three vehicles now. She is able to guide me to exactly what I want. I’ve sent my family to her, and anyone who is looking for a Honda or even a used vehicle. I totally recommend Jamie Jackson at Rairdon’s Honda of sumner!!!
Jamie Jackson has been my go too for all of my vehicles. She is professional and finds me what I want. I always leave the dealership happy with my purchase and my interaction with Jamie Jackson is always positive.
Working with Jamie Jackson at this dealership was a kick xxx experience! I know I can go there and get what I want. I have a dodge truck that I love and I have two Honda cars.
I wanted to share my thoughts on the excellent customer service that I've received from your salesperson, Jamie Jackson, over the last several years! She definitely goes above and beyond when it comes to making sure our every need is taken care of. My husband and I have bought and sold several vehicles with Jamie. She makes every experience fun and rewarding. Every time we leave the dealership, we are happy, satisfied and so happy to work with Jamie. She has definitely earned our trust and respect!!
Today's service was FLAWLESS. Wendy ROCKS! Friendly, informative and helpful, it's a pleasure to trust my Ridgeline to her expertise! She renewed my faith in Rairdon.
Exceeded my expectations with the car service and they washed my car. They even lend me a loaner vehicle when my ac in my car went down to repair it. Thank you Shannon
Went in for a pre-road trip check, oil change, and added in refrigerant change and wipers. Andre was friendly and great to work with. He didn’t try to snow me (that’s big for women), and let me know what was needed vs what could wait. I appreciated that!
easy service appt set up. friendly employees and comfy waiting area. it was a good experience and will use them in the future for my vehicle needs.
Michael was very resourceful as he helped me through the process of making a decision of choosing among a Mazda, a Honda, and a Subaru. I finally settled for a Subaru Crosstrek.
Fast, convenient and great service. Came in for an oil change and tire rotation. No appointment needed and was greeted right away as soon as I pulled up. Very happy with today’s visit.
Always good service and friendly people. Very pleasant atmosphere. The place was very clean and offer coffee and other food items. When they were finished they washed my car.
I’ve been shopping for a Hybrid for six months because of the short supply. With the manufactures recall with Hyundia, I looked at Toyota and Honda. The Honda Insight Hybrid Touring had the best get up and go. So far, it’s averaging 51 mpg. I test drove all three and I chose the Honda Insight Hybrid Touring I have not seen any on the road yet but a ton of Hyundai’s., Toyota’s and Tesla’s. I am happy to have a unique Hybrid on the road and not another popular brand. I am so happy I did ...
Excellent experience overall! Oswald was our main salesman and created an amazing experience overall for my family buying a new car. Went out of his way to personally make sure we got the car we wanted! Kevin also helped out with the sale and made a great experience as well. Excellent service and experience overall!
My wife and I came in to look at a truck, and initially had a poor experience with a very pushy salesperson who pushed us to finance the truck and basically called us stupid for wanting to pay cash instead. After we were unable to get the vehicle for our maximum price, we had to walk away. We went back in a couple days later after being in contact with a different salesperson who said they could honor our price if we could come in that day. This experience was a completely different one, and the absolutely most enjoyable car ...
Friendly, fast, and technology advanced interface throughout service. Provided video of the problem and thorough explanation of needed procedure. Would definitely recommend to others seeking Honda service.
Fast, friendly, quality service. They do the required service and keep on top of maintenance. Nice customer waiting area, clean and comfortable with free coffee.
I request regular inspections every 5000 miles. I am satisfied with the care and attention to detail with each check. I feel so happy whenever the staff always greets me with a smile. Thank you for your kind support!
Great people great service. The minute you walk in your are greeted with a smile. They take care of you in a way that makes you feel comfortable.
best customer service, best service today. job done well don't know what to write nor more, hope to see you again. all the best and thankyou.
Excellent customer service, friendly, clean facility. I bought my CR- V here in 2018. I’m a repeat customer for their terrific maintenance and repair service.
Excellent customer service every time I’ve gone in. We bought our car from dealership and it was friendly. We will continue to bring our vehicle back for service.
I truly appreciate the excellent customer service and professional and honest car service at Sumner Honda. I highly recommend them for their high quality service!
Service department is transparent and gets you the best product for the best value. They provide friendly and professional service. Never an issue over multiple years and multiple Hondas.
Every person I have spoken to in the service department has been helpful, upfront with any questions and have great PR with customers. There is a really good group of people who work well with people and keeping a great atmosphere. I appreciate the hard work and the outgoing personalities that come out of Sumner Honda. Great Job!
5/5 with Giovanni Bruno. Got an oil change and they were nice and fast and efficient. Did not pressure me into anything. I always have a good experience there
Very helpful and friendly Shane it’s really nice guy he explain to me everything I happy
First time I’ve been here and the service was great. Everything was explained to me in terms I could understand. I will be bringing my CRV back here for any service it needs. Thank you.
Excellent job for inspection oil change and rear differential oil change for 14k miles keep up the good work and thank you for the complimentary car wash
The Service Team is fantastic, not only did they get my tire fixed, for less than the $25 they said it would be, they kept me informed along the way. I bought my car here as well, my only regret is that I didn't wait for the hybrid in the color I wanted, as well as the hands free lift gate
I was contacted back quickly and multiple times. We ended up making an appointment to drive over the mountains (3 hr drive) to test drive the vehicle. Anna was prepared for us and it worked out great as the vehicle price was dropped. We can came home with the car!
Scheduled my 50K mile service for today. Arrived early and was promptly welcomed by Service Writer Shannon Douvia who took my required information and informed me that my vehicle would be ready in about 90 minutes. I waited in the comfortable customer waiting area and was contacted by Shannon after 90 minutes with my final invoice. Although my free oil changes had expired, Shannon reduced my oil & filter change to just $20. Although there were four additional services recommended, there was NO pressure to have them done today. I would strongly recommend Honda of Sumner to any Acura or Honda owners.
I went for an oil change on a Saturday afternoon, but they were busy and the wait was too long. However, they said I could come back Sunday morning! Worked out great-service was quick, very reasonably priced and everyone was very friendly. I would definitely recommend this dealership, and will bring my Honda back when the need comes up.
Our experience over the phone & in person was great. We were looking for an in demand model & they held it for us until we could get in the next day. The car & paperwork were ready to go-easy!
Service appointments are always convenient. They are quick and keep you informed if something is needed. Love the small town vibe of the area.
Purchased a 2021 Honda Pilot Touring model and the experience was less than satisfactory. This is the 3rd vehicle we have purchased from Rairdon Group. We were provided one key to the vehicle and told they would locate the 2nd key the next day when the Sales Manager returned to work because he was using the car to commute to and from work. The next day we were told there was only one key and we would have to pay over $200 for a second key plus $80 to program the new key. After spending almost $50K on a vehicle, I think the ...
Honda of sumner is simply the best car experience I have ever had. The sale person I dealt with her name is Chicken. So head on down to Sumner for the best selection, and the best price! I did have a problem with my battery. And there was no if and or buts. The put in a brand new battery. The show room is so open and beautiful!!! Don't hesitate get down here as soon as you can!!!
Great experience customer service very professional. On time nice car dealership very clean the facilities lots of inventory. We enjoyed the amenities as well great.
Always excellent service here , especially the face to face with the service dept. I’ve bought several vehicles here as well and it was an enjoyable experience…Top Notch all the way!!
Keely Ballintine,was great to work with. I purchase a new 2022 Honda CRV EX-L. Keely was knowledgeable of the vehicles, options and warranty. She showed be all the available Honda CRV vehicles and inbound shipments. I was able to find the right vehicle at a very good price.
Within the past month, I had two older Honda vehicles that needed servicing and a fair amount of work done. I was able to keep the same loaner car throughout. Shannon kept me updated all the time. I am very happy with the work performed and Brandon is a great guy with great communications and explained technical items well.
Great Service Clean waiting room Great service management Excellent communication and follow up APlus dealership
We bought our car here with a oil change life guarantee, they have a wonderful customer service, great people! Every time we come here it is pleasant! And not a stressed ball like some places! Thank you for being so amazing! You beat all the dealers by far! Thank you ..and ..looking forward for this new year a better year for everyone! 🙏🏻
Brought my car in for 60,000 mile service. Scheduling was easy and convenient. Promptly greeted at the service department. Service was completed and work was reviewed with me before and after the service. Friendly staff and knowledgeable. Truly a positive experience.
